That last post (about getting a bit of grief from overseas visitors) we've traced to 'a' programme on the BBC World Service. I've asked if they can help narrow it down.
As mentioned, it is to be hoped that it was complimentary, in which case we have a lot to be thankful for. Though I would wish they just got in touch first to get the full story (like mentioning we do have some limitations to international visitors) and so's we can listen and get a copy.
Anyway, a bit of a year-end plus, on balance.
Speaking of which (balance that is), I guess I need to put to bed the whole Working Lunch episode, mentioned before (wouldn't it be great to have a way to quickly cross-reference to previous posts?).
Having told the complaints guys I didn't think 'we didn't mean anything by it, and anyway when we asked you a question we didn't bother to read the reply' quite cut it, I asked to go further up the chain.
That didn't happen. What I got was some guy call me who said he had thoroughly investigated, and 'we didn't mean anything by it, and anyway when we asked you a question we didn't bother to read the reply'.
This was looking like going in circles and, with 2007 beckoning, I reckoned one less minor fight for a fresh new year was the least worst option. So I accepted whatever it was, even though it was not an apology.
The BBC is not doing too well at the moment. There are some knives out, from other media to the political establishment. I'd say they needed all the mates they could get, and this process did/does not seem like the best way. It is no good having a complaints procedure if the intention is to make it go away rather than address it.
Anyway, Aunty is a vast and on the whole fine outfit, staffed with mostly dedicated, talented folk. I just hope I get to meet a few more of these guys in the next year's Junkk.com promotion efforts.
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