Showing posts with label PHONE-IN. Show all posts
Showing posts with label PHONE-IN. Show all posts

Thursday, July 19, 2007

Door show

Trust?

Look... there... a framed orifice through which you can pass from one place to another.

Apparently, from now on, if anyone in the BBC does something 'naughty' (my flip word for a broad tranche of policy, journalistic and editorial 'lapses'), they will be 'shown the door'.

So says an evidently irritated DG, Mark Thompson, who looks like he has much better things to do than deal with the public's views on his outfit. Apparently this is how trust will be regained. A fair task, given what's in this blog and the papers today. And will putting staff on a course (I presume at the licence payers expense) resolve this... I doubt it. And truly resent wasting such funds on a mop up which is more of a backside covering effort of tissuelike thinness than anything tangible. As are allusions to compensation. Using what mechanisms? What money? From where? To whom?

However, in the spirit of 'moving on', which is the phrase du jour of all senior (and, in the old days, responsible/accountable) executives/pols, it looks like this will be the latest free pass bestowed on all complicit in misleading the viewing public. And if that is the case again, why on earth should anyone trust anything said or done in the future.

While charitable financial dodginess is bad enough, I can't help but note that we have also moved from what in many ways I see as a much more critical issue to address, and that is the notion, which seems endemic and to pervade every level of the organisation, that reality and truth are entirely adjustable to improve ratin... er... the story.

In a cosy fire side chat with the boss, some quite remarkable things are covered and, essentially, dismissed.

I think I heard the word unacceptable several times. It becomes rather meaningless if in the same breaths it becomes pretty clear a lot has been and is accepted.

Short term contracts and pressure/ may be reasons, but they are not excuses. And while they can be responsible for a lot of things, they can surely not be held accountable for swapping critical chronologies in news items to 'enhance reality'... in the name of what? It is only now that I find out that reordering is 'not good practice'. It blooming well is a darn site more than that if it changes meaning, or has the DG not read the posts on this blog on the matter.

So there is a duty to have an 'eye to the culture'. Do what? And, er, only now? And an 'eye' will really sort it, for sure.

Great play was also made of how open 'they' are all being now. You know, if George Washington was not found standing next to that felled tree with an axe, one wonders just how open he would have been if not challenged. It's all being treated as a bit of a one off that will blow over, which of course it will.

We get the obligatory resignation question, with the standard 'best for the person who got us in this situation to dig us out of it and prevent future repeats' reply, which worked so well for Charles Clarke.

If these things happen, and they are not for 'personal gain', why do it? Of course it is for personal gain, because you gain personally from the salary and status of your career. And to progress that means satisfying the demands of your job, which means your superiors. It's hardly anything to do with training or lack of it... it is policy. Yet again we are seeing those at the sharp end being used as a buffer and deflection from those above who are really responsible and should be accountable, and then 'sacrificed' (and then pardoned) with a 'jolly good telling to' on an internal basis.

This is not a one off. It has been a whole series, and in a short time. And nothing I have heard or seen leads me to suspect that anything has or will be done beyond short-term damage limitation.

And that's all we have time for. Moving on...

Trust? Don't talk to me about trust.

Indy - BBC reveals further cases of fake phone-ins -
Indy - When broadcasters become the news

There will be more, I'm sure...

BBC - BBC boss backed in phone scandal - Well, there's a shock
Creative Match - BBC confess to 'disrespecting the audience' in phone in scam

What worries me as much, is how the 'issue' has now moved onto the equally (if not legally/financially even more) significant area of phone-ins, but we have 'moved on' (key phrase of any senior exec trying to protect tushie) from the fact that a) the truth is out there... waaaaaay out there... and b) the odd notion that there's no much wrong with a little 'enhanced reality (ie: outright fabrication) between feral fiends of the media and the public in this new Big Brother short-contract, high pressure, yoof-media 'professional' age.

I used to, only half-jokingly, write that something I read was on the BBC 'so it must be true'. Oh, the irony.

Gaurdian - Comic Relief among shows that deceived BBC viewers
Gaurdian - Trust angry over charity appeal lies
Guardian - Ofcom gets tough and says broadcasters are in denial - ya think???!
Guardian - Newsdesk notes for Thursday July 19
Guardian - Does the BBC deserve its public "shaming"?
Guardian - Don't believe all you see on TV - I think they'r ekeen on this!

I couldn't face the Tabs and Tories, as I rather suspect they will be a tad to the right of my own thinking only with a slight whiff of 'holier than thou'.

Indy - In defence of the BBC - Well it does need it a bit. Plus several side bar links worth scoping

I find this telling, though: Harriet Harman, Labour's deputy leader, resisted calls from Conservative MPs for the Government to intervene. She told the House of Commons: "It is of course important they have the trust of all their viewers but this is not just an issue for the BBC but across all broadcasters."

I felt moved to write under the heading 'Apples. Oranges. And Lemons':

Excuse me? Harriet Harman says "It is of course important they have the trust of all their viewers but this is not just an issue for the BBC but across all broadcasters."

Our local plod have tried to excuse their inability to properly police crime by pointing out resources are tight and anyway it is a lot worse elsewhere. That's like me trying to get off a speeding conviction by saying other folk are going faster.

And one small, additional, point. Who pays... er, gets forced to pay for the BBC?

Guardian - When they stop calling - Positively Clintonian. It's 'enhancing' the truth; not lying.
Guardian - So the BBC is a subversive leftwing conspiracy? You could have fooled me

As is too often the case, we seem to be being presented a rather stark 'either/or' here.

As has been pointed out, certain distractions, now followed by near apocalyptic warnings, have rather managed to drown out the fact that some people up the executive chain in the BBC decided that telling the truth needed some enhancement. In short, portraying some things as real that were not. Which is, apparently, different to lying. Just like taking money under false pretences now seems not to be fraud.

And, in so doing, using whose money?

What I'm seeing is an attempt to blow this out of all proportion to arrange a major puff of smoke, around which mirrors will be rearranged, things will 'move on' and nothing will actually change.

Until the next time.

Maybe, just maybe, we nail down who did what, and if it was wrong hold them properly accountable?

Marketing Week - The commercial uses of BBC abuses
- a worthy analysis of who should really be looked at more thoroughly in all this.

Thursday, March 15, 2007

Is it reality? Or is it Memorex?

I was idly penning a comment on the latest addition to the TV phone fraud scandals on last night's Newsnight blog whilst watching, even more idly, Breakfast TV. Here's what took place a wee while ago:

'As my website has often been called 'Blue Peter on steroids' (I was in my twenties before I knew what 'sticky back plastic' actually was, which is an interesting historical aspect to note as the BBC drifts ever further into commercial, and rocky, waters) this 'episode' caught my attention.

I find the shameless scramble to insincerely express 'regret' for a 'mistake' all too predictable and hollow. Only matched in cringe by what I'm now watching on BBC Breakfast TV as to how 'they' regain 'our' trust.

I just love the way the producer responsible was not yet known a few minutes earlier, but Biddy Baxter is now saying she knows exactly who did it. I await with amused dread how Newswatch will weasel this one.

And nothing like giving the £300 back as it has has now come to light since November, and all is OK again.

Too little, too late, maties.

I think the era of the 0900 (for charity or not, the money I am sure gets divided up first for various admin and handlers, so not actually worrying whether or not the sincere commitment of funds against a chance of winning is being treated honestly is rather typically worrying) number is surely up. It should never have been on the public broadcaster in the first place.

Oh... wait, they have just read out my emailed comment on air. It was:

______

'This has been 'out' how long and 'we don't know which producer was responsible'.

No real foul, no real harm. It's only TV, and was only an 'honest'... 'mistake'.

Yeah, right. That's the way to rebuild trust.

-----

Well, actually, they only read out one line of the three.

Bearing in mind I have several complaints into the BBC about selective editing and dismissive explanations, guess which one they read out? (Hint: it wasn't the first and it wasn't the last:

Peter Martin of Ross on Wye says:
No real foul, no real harm. It's only TV, and was only an honest mistake.

That 's a total 180 degree reversal of what I was saying, by selective editting and a different tonal reading!!!! They work in media. They know the difference. They are playing the same game as they were reporting upon piously.

I guess that will teach me to assume they can identify sarcasm and appreciate my point... or was it just a cute way to get a positive out of a total negative?

I repeat: 'That's the way to rebuild trust.' Not.

Good job I have decided to record programmes I comment on. It's amazing the number of technical hitches can happen in edit suites these day.

Makes things a lot easier when you bring it to the attention of those who may be interested in broadcast standards.'

What's the word I'm looking for. Oh, yes...'Gotcha!'.

And here was me thinking that the presenters actually read those emails. Seems like all things these days, there is truth, and then there is what you see on TV.

The irony is, of course, that this was inspired by a piece on production issues taking precedence over professional and ethical practice. Sweet.

Telegraph - Blue Peter says sorry for fake phone-in winner - Can I say sorry and make it all go away if I get a speeding ticket? Or can a 12 year old say sorry and be pardoned if she doesn't put the right paper in the recycling bin? Or... is there an expanding level of double standards at play these day?

Times - Blue Peter admits phone-in fake
Express - Blue Peter says sorry for faking TV winner
Mirror - A BLUE PETER BODGE
Guardian - Blue Peter legend Biddy Baxter 'appalled' by phone-in scandal
Guardian - The phone-in scandal is hardly the first time Blue Peter has
let viewers down
Guardian - Blue Peter is the latest victim of the phone-in witch-hunt

'Witch-hunt' is one of those interesting terms whose origins and subsequent evolution into a descriptive phrase has left me unsure quite what it means.

I'm guessing that it implies that as there were/are no witches, hunting them was/is pointless and unnecessary. Fast forward to the present day.

So because all other aspects of the show are, and have been noble in the extreme, it is therefore quite OK to ignore and let pass taking money under false pretences? Hmmn.

Next thing you will be telling me is that because most BBC news output is of the highest journalistic standards, one shouldn't be concerned that they can edit contributions submitted to turn what has been provided into the complete reverse of what was actually intended, to suit some internal agenda.

Sadly, that is precisely what happened to me yesterday when I made comment on the Blue Peter show. What I wrote and what got read out and aired as from me were totally the opposite.

No wonder no one trusts anything, especially the media, any more.

Guardian - Biddy Baxter 'appalled' by Blue Peter phone-in row
Telegraph - Blue Peter says sorry for fixing competition
Indy - Blue Peter says sorry for fixing phone-in competition
Mail - Blue Peter fixed phone-in competition
Express - Blue Peter apologises over phone-in
Mirror - SORRY? YOU BET
SUN - Phone scandal hits Blue Peter
Guardian - Phone-in trouble for Blue Peter
Mirror - CBEEBIES CHEATS

ADDENDUM:

Though it is undoubted that the nudge-nudge, wide-eyed boys 'n girls will snigger and seek to cite my unfortunate turn of phrase for not making my intentions 'clear' (begging the question what planet they live on if they can't grasp meanings and tonality and punctuation - has none of them ever read a script?), I have decided to see what the munchkins from BBC Complaints can come up with this time:


Feedback was sought with regard to the segment on the Blue Peter issue.

In light of the hundreds of expressions of support for the way it was handled, I would appreciate an explanation as to how my comment, which was not so impressed with the evolving explanations, which was as follows...

'This has been 'out' how long and 'we don't know which producer was responsible'.
No real foul, no real harm. It's only TV, and was only an 'honest'... 'mistake'.
Yeah, right. That's the way to rebuild trust.'

...came to be edited and read out twice, at 7.48am and 8.43am, thus...

'No real foul, no real harm. It's only TV, and was only an honest mistake.. '

...which totally reversed what was being conveyed.

If a more positive criticism was sought as balance to the more overtly negative ones that were shared (because I do sympathise with the notion it was weak to be responding only now, and when challenged. And by way of mitigation to simply re-run the competition, this time one hopes ethically, on the 'miraculous discovery' - Ms. Baxter's words - only the other day of data lost way back in November), why doctor and use mine in this way? Was it to buy time for kids to 'forget about it', as Mr. Curry seemed to feel was appropriate?

Is it now the BBC's practice to selectively edit and quote out of context words and/or phrases to suit internal editorial demands, from those submitted in response to requests soliciting feedback?

If that is the case, you may as well make them up and cut out the viewer/listener/reader and save a whole lot of trouble.

It would be awful to learn that the pressurised demands of getting a programme on air would lead to such unethical compromises, wouldn't it?

Observer - BBC faces huge fine in phones scandal - And who, exactly, ends up paying?
Observer - Phone fiasco gives BBC a wake-up call - Having just watched it, I'm not sure Andrew Marr 'interrogated' 'his boss' quite as diligently as one might have hoped, if not expected.

Guardian - Sky is the limit - Indeed
Guardian - Vodafone admits phone-in error
Times - Jowell fury over TV phone-in fiasco
..regulators Ofcom and Icstis, which are investigating six programmes.

Six? Oh no, as Yoda once said...'there is another'. At least.

Mirror - CHANCING ON ICE
Mail - Tough new laws to crackdown on TV phone-ins

Telegraph - Jowell floats tougher laws on TV phone-ins

'Floating' like a lead balloon.

Too little (...tougher laws 'could' be brought in??!).

Too late ('Now Miss Jowell has suggested.. ' after how long?).

When does anyone say anything tangible any more?

Telegraph - Let me tell you about the real phone-in scandal

As someone who believes themselves to have been defrauded by such a show as a contestant, and whose supporters have been as voters (OFCOM & ICSTIS on the case as we speak), I have to suggest the author and even the first few posters may be being a tad smug, if not dismissive of the sanctity of business relationships.

But it does make for a nice, snide article to offset all those awful, boring, tacky ones from journalists who have caught publicly funded (in the case of the BBC) and publicly trus.. (well, let's not accord independent companies more than they deserve) and, in theory, tightly controlled and/or monitored (see bodies above, who do have a bit of explaining of their own to do) TV production outfits cheating their audiences for profit.

So the next time you find anyone takes your money and does not do what they said, and you reasonably believed they would do for it, please bear this in mind.

If it bores you, there is always the remote. Me, I'd prefer those who care, and are tasked to deal with such matters, stuck with breaches of professional conduct and the law until they are resolved, not to the limit of luvvies' attention spans.

Guardian - Ayre to lead Ofcom phone-in inquiry

Thank you for your e-mail regarding 'Breakfast' broadcast on 15 March 2007.
Please accept my sincere apologies for the delay in replying. I know our
correspondents appreciate a quick response and I am sorry you have had to
wait on this occasion.

I understand you are unhappy that your e-mail to the programme was read out
incorrectly, thereby inferring the opposite meaning to that which you
intended. I have since been in contact with Deputy Editor, who was in
charge of this particular episode and she has replied as follows:

"This was a genuine mistake resulting from the producer misreading Mr
Martin's e-mail and not a deliberate attempt to doctor our viewers'
opinions. The mistake was made in the initial e-mail summary compiled by
the producer and sent to the presenters and hence was repeated twice during
the programme. Of course we should have read the e-mail more carefully but
I can see how the mistake was made as Mr Martin says the exact opposite of
what he really thinks - which is only revealed by the line "yeah right"
right at the end - so while not excusing it - I can see how the error was
made."

I trust this proves satisfactory. Please be assured that your comments have
been registered and are available to the 'Breakfast' production staff.
Thank you again for taking the time to contact the BBC with your e-mail.

Now, do I accept this? They don't read information thoroughly. Are incapable of assessing tone of voice from the written word and print only what they want to see, regardless of what it may convey. Watch this space.

BBC - TV phone services 'fail viewers' - 'Lapses' they call 'em. Sweet.

Monday, February 19, 2007

There's a sucker trusts the system every minute

Bearing in mind our ongoing discussions with OFCOM regarding the big idea, one does tend to wonder about how the authorities draw the distinction between awry, 'ripped 'off and outright fraud these days:

Richard and Judy quiz ‘con’

And what they ever do about it.

Guardian - You say, who pays? Richard and Judy show faces inquiry over teatime quiz
Indy - Revealed: Richard and Judy quiz scam
BBC - Richard and Judy in quiz apology
Times - Richard and Judy apologise for quiz
Mirror - RICHARD & JUDY'S FOUR YEAR CON
Times - Probe into Richard and Judy phone quiz
BBC - Madeley 'livid' over quiz scandal
Guardian - Richard and Judy quiz controversy deepens
Indy - Richard and Judy pull plug on phone-in quiz
Observer - Richard and Judy scandal grows
Guardian - We must stop TV companies ringing up the profits

Times - BBC feels the heat as cookery programme calls are investigated

Oh, this just gets too delicious.
And OFCOM and ICSTIS get paid how much, by whom to do what, exactly?

Guardian - BBC axes pre-recorded Saturday Kitchen episodes
Guardian - Premium-rate phoneline scandal reaches BBC
Mirror - NINE PHONEY TV PHONE-INS
Times - Host who was in two places at once
What a link! Shame there is no comment function! I just wonder why the solution to defrauding viewers is to give 'a stern telling to' to the scum-buckets who bilked them
Times - City’s new police chief spells out the true cost of fraud
Times - BBC show must hand over pudding tapes
Times - I have dialled the future – and won
Telegraph - X Factor's voters paid too much
Daily Star - Factor phone votes 'rip off'
Daily Mirror - REFUNDS AFTER NEW TV VOTE BLUNDER
Daily Mirror - NINE PHONEY TV PHONE-INS
Indy - 'X Factor' vote blunder made ITV £200,000
Telegraph - ITV suspends premium rate phone-ins
BBC - ITV suspends premium phone-ins
Times - ITV pulls the plug on phone-ins after series of scandals

As a participant in a voter-driven reality TV show, who was the
cause of some to commit funds to these guys pockets in support
of what they thought was fair contest, I am intrigued as to how this
still seems to be more 'slap wrist, don't do it again' as opposed to
what it seems to me to be clearly: fraud. Why?

The Sun - Lid lifted on TV phone scandal

Sad to see so many readers saying it is participants' own greed and fault. These were competitions entered into in good faith. How many of these smug individuals go to the bookies? Would they feel the same if the arrival of the winning nag was predetermined?

You may like to add Sky and Ricochet to your investigation. Along with the competence of OFCOM or ICSTIS to handle much less police these scams.

I am now four months into a complaint regarding Sky's Big Idea. So far the former has managed to claim it has lost the evidence I supplied and I have not heard back on a request to resubmit the forms. The latter has never replied.

We are dealing with the crime of fraud here are we not?

Why is it being treated like a wrist-slapping, don't do it again? The amounts alone are vast. The principle even more important.

Times - Company in phone-in inquiry wins betting deal So the whole fraud thing is OK? I wouldn't bet on it.

Guardian - Police may be called in over fixed TV shows
G Media Talk
Mirror - WATCHDOG WARNS OF LEGAL ACTION
Guardian - A Watershed moment

An interesting collection of responses from the more intelligent end of the liberal media. Wish I was so smart.

I look forward to all your faces when some aspect of your life is compromised by what the Mirror quotes 'Phone-in watchdog' as saying: 'This is 'semi fraud''. Which errs on being a little bit pregnant in my book.

Someone invites you to take part in a process involving your time and/or money on a set of stated criteria that you agree to, possibly involving calculated risk. Only they are not as stated and the other side has had no intention of honouring them. Tough. Apply that basis to every aspect of your relationships in life.

I was a contestant in a show on SKY (interestingly the BBC this morning stated they were the only major not involved - tell that to the OFCOM and ICSTIS gusy I'm dealing with... if painfully....slowly) that did not feel kosher as a viewer-decided contest to many of those who invested time (and hence money) and money in taking part. And when it came to voting a lot of folk felt they were part of an honest process.

How we chose/choose to spend our money is up to us, so long as it falls within the laws of the land.

Let ye who would cast nasturtiums make sure ye don't suffer from hay fever at a later stage.

Times - Endemol loses its shine over scandals
Times - Channel 5 faked winners of phone-in quiz and put staff on air as contestants

Times - Eckoh chief reluctant to take all the phone-in flak