Storm in a TV studio
'We should complain, loudly and aggressively, every time we catch the Corporation being lopsided. Believe me, they really will listen.'
Can't speak for the EU aspect, but I have complained to the BBC several times recently, loudly if politely, every time they have engaged in dire standards of journalism and plain twisting of facts to suit editorial agendas. In one recent episode, they selected just one sentence of three that I sent in as comment, which turned what I said through 180 degrees.
Believe me, when you do fire off a serve they have a vast funded empire of munchkins who will indeed send you placatory emails that they are listening, checking and, eventually, don't see the problem but thanks for writing. To insist on a follow up you can't reply directly, but have to restart the process all over again.
Even the cosy, pointless Newswatch, which gets junior management up at dawn at the weekend to sulkily say 'maybe we need to do better' or 'no, we've checked (probably with the complaints dept. munchkins) and it was all fine' in reply to prime time transgressions, at least tries... a bit. But what they choose to share, or not, is down to internal decision... of the BBC.
Who monitors the complaints department? Like so much spun and hyped in politics and business these days, there is no point in listening if you have no intention of hearing, much less acting.
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