That was a song I wrote a long time ago. It was about the rigid structures and factional infighting that defined IBM and its less than terrific grasp of market leadership in the face of new challenges.
It popped into my head today because I have been blogging about The Apprentice and big corporations such as Tescos. And then, an hour ago, I was standing in our local Morrisons.
There was a scene straight out of a reality TV producer's wettest dream. Senior management. Middle management. Floor management. Minions. All in various degrees of Armani, gel, Specsavers and testosterone. And as for the men...
And the object of this high-powered cabal? A mop display.
All were sincere, with eyebrows furrowed as the man with 2.0l BMW 3-series told the guys with the 1.8l BMW 3-series what he thought. Priceless. meanwhile a little old lady gave up waiting to be helped with the small matter of buying something.
Bet they all have a degree in metrics and have been to customer service courses though.
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