Monday, July 09, 2007

As a British citizen, do you have a right to a passport?

The answer, under the new super rules regime brought about by various acts of terrorism is, sadly, No!

OK, its not enviro, re:use or re:cycle centric in any way shape or form, but this needs to be exposed, and what better place to start than a blog.

As a British Citizen, under the old rules, you simply had to prove who you were - birth certificate etc., provide some pictures, get someone to act as a referee, cough up a few quid, and there you go, a valid passport acceptable and recognisable across the planet.

Nowadays, under the new 'super rules' which are rabidly enforced by yet another legion of jobs-worths who don't appear to have a single iota of common sense between them, you have to provide whole reams of evidence, navigate a complex circuit of checks and re-checks, then jump through burning hoops whilst whistling dixie backwards, and then, there you go, the document to which you are entitled - your passport. Except, however, when the passport office still says .... No! Because that proof of who you are is not acceptable under the new rules.

"Computer says ...... Noooh." for those of you who are fans of Little Britain.

This is very close to me, very close, because it involves my step-daughter's boyfriend, who just happens to live, for now, whilst they save up towards enough to at least find their own flat, and eventually a first time house, with us. Now Sids (his nickname) is a really decent, honest guy; he works hard, long hours, even at weekends (he's a self employed joiner) , has never been in trouble in his life, and will help anybody out without complaint. He has no criminal record, is not in the least bit interested in politics, and certainly has no extremist views about anything at all. But, because of some ridiculous enforcement of some ill thought out new rules, it looks as if he (plus my step-daughter) is now going to miss out on his holiday, and almost certainly have to write off all of the cost of it.

The saga of his passport application has now been going on for three months or more. All the relevant documentation has been supplied, some several times over now, but he cannot have a passport because a document from his bank, a bank statement clearly showing his (our) address, is NOT regarded as acceptable evidence of who he is and where he lives. Let's pose a riposte to this from a slightly different angle .... are HIS bank going to post HIS personal banking statements to somewhere where HE DOESN'T LIVE? I think not!

The passport office actually wrote to his referee, a local and well-respected but now retired dentist (who is also a good friend of mine) several weeks ago asking him to confirm that Sids' passport application was indeed valid; this he duly did, both verbally and in writing, and so we thought the problem had been overcome. But no, yet more documentary evidence is required - please may we have a letter from your Employer, Doctor, Dentist, Bank or your Commanding Officer [if you are in the Forces], as further evidence of who you are, and where you live.

Sids asked his Doctor - "no, we can't do that because we have known you for only two years". His dentist - he doesn't have one - he cannot afford to go private, and NHS dentists in our area are now scarcer than the proverbial rocking horse droppings! He doesn't have an Employer - he's self-employed. He is not in the forces, so that option is a non-starter, which leaves his bank. So he took time off work to go and see his bank, but they won't do him a letter because they "don't personally know him"!

They fly, supposedly, on Monday next (16th July), but as the situation is now at a total impasse, that looks increasingly unlikely. The 'super rules' require an additional letter which provides proof of identity and of address, the only option he has is his bank, who are not willing to do so, for what are, to me, quite understandable reasons (they know who he is, but not WHO he is, if you get my drift - they don't personally know him). The passport office will not, under any circumstances, move their position even one millimetre.

I fully understand that obtaining a passport needs to be something that incorporates a good deal of checks on identity, but this is now getting ridiculous. They've had his birth certificate, his NI number, his tax references, driving licence, medical cards, referee's letter (plus a second follow up letter); they know all about his family back to great-grandparents and beyond; they know about his height, weight, eye and hair colour, blood type and probably even about his moles and tattoo; they probably even know about his speeding fine from a few years ago; but they won't believe that he is who he is and where he lives until he gets another piece of evidence that he is unable to obtain.

Every other government body apart from the passport office seems to know who he is, and where he currently lives. It would seem that the 'rules' have taken over from common sense in every respect - jobs-worths enforce the rules, there are NO exceptions under any circumstances.

So, if YOU are planning an overseas holiday and do not yet have a British passport, just make sure that:......

-You are NOT self-employed,
-You DO have a dentist,
-You have been with you doctor for AT LEAST two years,
-You have NOT changed address within the last few months,
-You DO personally know your bank manager,

..... because if you don't, you can say goodbye to your holiday; you can write off whatever you've already paid for it - the new super rules enforced by the jobs-worths at the passport office will see to that very efficiently for you; whilst they ensure that any potential evil international terrorists, those just like Sids, and just like YOU, are unable to obtain passports.

And yes, you've guessed it, most travel insurance will NOT pay out if you have to cancel because you cannot obtain a passport - that's your own fault!

Addendum:

Just one little question, but can any one explain this to me? If you are NOT a British citizen, but are an asylum seeker with a criminal record, intent on killing British citizens, like Muktar Ibrahim, the leader of the July 21st suicide bombing attempt (see The Telegraph), how can you get British citizenship and then a passport without any problems?

Addendum 2:
(11/7/2007)
A single telephone call of complaint to HSBC's head office about the refusal of one of their branches to provide a letter in evidence as to who Sids is and where he lives produced an immediate reaction. HSBC's Head Office pretty much instantly overturned the branch's negative decision and a confirmatory evidence letter that should be acceptable to the passport office jobs-worths is now on its way.
Let's hope it arrives in time for Sids to get up to Liverpool and get his passport sorted in time.
Fingers crossed everyone!

Update:
(12/7/2007)
Things are not really going too well. This morning, a letter arrived from the bank (HSBC) - apparently Sids & Bex got really excited until they opened it only to find ......... another simple reprinted bank statement showing his (our) address; an exact replica of the document that the passport office jobs-worths have already rejected as unacceptable as 'additional evidence of who he is'. Is the HSBC populated by utterly inept idiots or what? They are not coming out of this saga at all well.

OK, now to bring out the big guns. Heaven help HSBC, but Sids has now gotten his mum on the job. Several calls later, with threats to sue the bank for the loss of their holiday, the HSBC head office people agreed to fax a copy of the requisite letter to our nearest branch (Market Drayton).
Hmmmm .... now why couldn't they have faxed the document directly to the passport office on the morning of the 9/7/2007?

Off the youngsters went to pick up the said letter - only to find that the MD branch do NOT have a fax machine!! More phone calls from a now somewhat violently irate mum, lots of 'fleas in ears', so to speak, and the letter has finally been faxed to a branch in the potteries, where it is being picked up, and taken forthwith, up to the Liverpool passport office.

Let's hope that the passport office jobs-worths pull their fingers out and sort things out asap. Bearing in mind that there is another 24 hour postal strike starting at midnight tonight, I'm still not overtly optimistic that Sids' passport will arrive in time for them to fly off on holiday at 6:00 am monday next.

I'll still cross my fingers! (But they probably don't come anywhere near as 'cross' as Sids' mum is!)

Conclusion:

Finally, at 6:00 pm yesterday, after 5 hours at the passport office, Sids finally received his passport. A bit lucky really, as if his original application had not been in before the deadline, he would have fallen foul of the new rule whereby passports will only be posted to applicants. Given the postal strike, it would not have arrived by Saturday.

But, all's well that ends well, and off they will fly on Monday morning.

3 comments:

Anonymous said...

Awesome Blog. I just subscribed.

Emma said...

As it's my blog, I get a few 'powers'. One is to moderate what goes on, or not.

In the spirit of even-handedness I'd like to think that most will pass muster, though a few have skirted close to not being what I fancy on here very much.

Now here's the thing. Much as the compliment is welcome (though applied to a post by authorised co-blogger Dave), I am a tad suspcious about this one as, well, you don't, to the best of my knowledge, need to subscribe. Plus it's hard to equate the link (should you wish to make it) with the poster.

If it is not I will of course apologise, but this rather smacks of a spam.

But to avoid such things in future, and if genuine me 'moderating' too harshly, may I request that comments made a) refer to the post in question and b) come across as a litte less general than 'way cool!' or somesuch.

Of course, it has struck me that in writing this I am probably only talking to a computer. With nice teeth.

Anonymous said...

Your passport saga strikes a deep chord.

I have recently been told by the jobsworths from UKPS at the British embassy in Austria, via the nice people at the British embassy in Montenegro where we live, to produce a copy of my naturalisation certificate (NC) in order to renew my UK passport.

Now you would think from this that my existing passport is expired and that I am now required to establish citizenship by some other means in order to secure a new one.

Ah, there you would be very wrong. My existing passport is VALID UNTIL 2013. I have just run out of pages criss-crossing the innumerable borders of the stamp-happy ex-communist new countries that we happen to live in for work.

Frankly, having been working in the ex-Yugoslavia for Paddy Ashdown at the EU for 2 years, then for Austria's largest law firm for another 2, then marrying a Brit and having his child in the UK 8 miles down the road from where his parents live in Gerrards Cross, I was feeling a little smug about my establishment credentials. It had not occurred to me before this that I could be a prime candidate for inclusion on a list of terror suspects issued by interpol to the embassies, requiring me to produce proof of my citizenship by multiple means. TO RENEW A STILL VALID PASSPORT.


Regardless of my irritation, I dutifully contacted the naturalisation certification office in Liverpool to ask for a copy (having years ago filed the original NC somewhere very safe in Britian which I now can't recall), and learned to my horror that the issuing time for copies was 6 weeks.

This is after having already waited 5 weeks now for the passport application to reach Vienna after deposit with the embassy in Podgorica via the embassies' internal mail system. (The post office could strike for a month and still clear the backlog more quickly than it takes for the embassies to turn over its own mail).

With the postal strike looming, I shudder to think of the endless months which stretch before me, without a functioning passport, despite the fact that my original is VALID UNTIL 2013. (Have I said that already?)

In the notes to the application form C1, it states that an NC is only required in the case of a first time application. I cannot understand why Vienna is asking for a document which is not actually required by the guidance it sets out to helpless punters who think that the guidance notes are actually meant to make sense to someone who can speak English.

Can someone out there please explain why a valid British passport is no longer considered proof of British citizenship to the same authority by whom it was issued, despite it being accepted by authorities everywhere else in the world to which it is shown?

Kind regards,
Frustrated in Montenegro