I've mentioned this chap before.
Decided to write a year-end big up to him and hope we may do something to burst a few bubbles together in the coming year.
'Keep 'em coming!
It is a rare treat to see such deserving bubbles burst (I was going to add with pricks usually on the inside) with humour and wit. Sort of an iron fist inside a multi-striped, open- fingered woolly mitten.
The only shame is that so many that should not continue after such exposure still do, and how so few who one would imagine are tasked to take note have the talent, energy, commitment, passion and plain balls to do doing anything substantive to put things right. Perhaps it's because it can take more than the span of a few headlines. So they just sail on in their ratings-worshiping, target-meeting, agenda-driven, vote-catching, index-linked, gold-plated ways, and concern themselves more with feeding off hype rather than seeing the long-term damage it does.
If you'd ever like to turn your attentions to the world of the environment, I'd suggest there are rich pickings already, with more to come. There's money to be made in them thar 'green' hills. But not everyone seems to be too concerned with the scientific facts in separating those who are sincere from theirs, in the name of saving the planet. From governments down (or up, depending on your views).
Anyway, a Happy New Year to you!"
Saturday, December 30, 2006
Friday, December 29, 2006
Firefighting with pound notes?
OK, so there are no more £ notes. Bear with me.
Bearing in mind that we are starting to hear the first glimmers of printed carbon footprints on things we buy (my initial thoughts: great in theory, probably necessary, but on present evidence the practice will simply make things worse, expect for those involved who will make a killing consulting and administering it) I found these two pieces worth pondering as the health aspects of what we consumer are further ahead in the whole politico/legislato/lobbyo/mediaballyhoo mix than environment:
Food agency takes on industry over junk labels
&
Why Kellogg's saw red over labelling scheme
Those tasked with looking after us seem to have an addiction to 'communication'. To someone whose careers, past, present and future, revolve around this, that would seem a good thing. But I do see a rather unhealthy trend to taking an easy option, namely an 'ad campaign', which may be visible, may well cause a blip in target measurement, but costs a heck of a lot to a poor ROI.
Much as I'd blooming well hope the multi-millions of our money 'invested' in improving recycling rates (and champagne toasts in agencies, government departments, quango, recycling company and council offices to the profits (and returned?) made a careers forged) did manage a few %, I still question if that was/is the best use of such vast amounts.
So now we have directors and departments scooting off to SoHo and shoots to create an air something that the very industry it's targeted at won't wear and can swamp in a weekend's ad spend.
Hmnn.
Don't get me wrong, I'm not defending the 'industry' in any way. But isn't it amazing commerce, authorities and even the media can compartmentalise?
I know the issue du jour here is health, but with greenwashing so last month, but doubtless back 'in' the next, I can't help but raise an eyebrow at this:
"Early last year Kellogg's flew a handful of journalists in a private jet to its Old Trafford cornflakes factory."
Nice work if you can get it. I guess they may have felt it rude to ask why a train ride would not have sufficed.
Bearing in mind that we are starting to hear the first glimmers of printed carbon footprints on things we buy (my initial thoughts: great in theory, probably necessary, but on present evidence the practice will simply make things worse, expect for those involved who will make a killing consulting and administering it) I found these two pieces worth pondering as the health aspects of what we consumer are further ahead in the whole politico/legislato/lobbyo/mediaballyhoo mix than environment:
Food agency takes on industry over junk labels
&
Why Kellogg's saw red over labelling scheme
Those tasked with looking after us seem to have an addiction to 'communication'. To someone whose careers, past, present and future, revolve around this, that would seem a good thing. But I do see a rather unhealthy trend to taking an easy option, namely an 'ad campaign', which may be visible, may well cause a blip in target measurement, but costs a heck of a lot to a poor ROI.
Much as I'd blooming well hope the multi-millions of our money 'invested' in improving recycling rates (and champagne toasts in agencies, government departments, quango, recycling company and council offices to the profits (and returned?) made a careers forged) did manage a few %, I still question if that was/is the best use of such vast amounts.
So now we have directors and departments scooting off to SoHo and shoots to create an air something that the very industry it's targeted at won't wear and can swamp in a weekend's ad spend.
Hmnn.
Don't get me wrong, I'm not defending the 'industry' in any way. But isn't it amazing commerce, authorities and even the media can compartmentalise?
I know the issue du jour here is health, but with greenwashing so last month, but doubtless back 'in' the next, I can't help but raise an eyebrow at this:
"Early last year Kellogg's flew a handful of journalists in a private jet to its Old Trafford cornflakes factory."
Nice work if you can get it. I guess they may have felt it rude to ask why a train ride would not have sufficed.
Thursday, December 28, 2006
Bite your lip
Over the Christmas period there have been many re-runs and screenings of old favourites. One such was the 'Back to the Future' trilogy. For its day it was a technical tour de force, but also, deep down, was a message in there.
The main protagonist, Marty McFly, is a decent, passionate, short hothead, who just can't back down. Within the mighty Junkk organisation is one such: me. I can't stand hypocrisy, rudeness, cheating, incompetence... plus a load of other stuff. More than this, it frustrates me to see such unfair and/or inefficient manifestations get let alone to spread and prosper. Especially when levelled by bullies at those less able to defend themselves. So I weigh in.
I'd like to think I do so with humour and civility, but the fact is, where a lot of friends and colleagues say 'drop it', I just can't. The words of Pastor Martin Neimoller ring too loud in my mind to commit another oft quoted sin of omission: 'Evil only prevails when good men [it was pre-PC]... guys... do nothing'.
But in the same way my kids are told not to lie, but White ones/fibs are OK for the right reasons, I think I have to get a grading system in place and learn to restrain myself on occasion to end up with a better result.
The problem is I like to debate and, frankly, win. In writing. And especially when I feel I am right or, more nobly, when the other party is wrong and an attempt needs to be made to correct them in the hope of avoiding repetition.
But just as Marty McFly eventually discovers that there are only losers all round when you race with those who don't know when to back off, so must I.
I think I'm learning. I really wanted to make the BBC minions explain with to sincerity to a senior person in their organisation who could hurt their careers how they understood why using a monolithic entity and its reputation and its resources to threaten a legitimate, lone questioner was not really on. But I decided to leave that one at the non-apology and move on.
I really wanted to take apart the obsessive poster on the SKY Big idea website, who with each blow by humour and logic I inflicted, came back with ever more irrational and extreme versions of 'bring it on', like some manic Black Knight from Monty Python's Holy Grail. But I realised it had got to a point where it was moving this person to a dark place, and serving my/our interests no purpose any more. I'm hoping their threats and abuse as the last post will serve as suitable epitaph to any who read it.
And so I was this morning going to reach for the keyboard and reply to the replies of a few disgruntled new 'registrants' who seemed unable to to accept that they had been unnecessarily cruel, critical and/or not very thorough (though we must at Junkk accept a failing for still not getting our instructions and warnings clearly enough labelled), and my post (adapted to an FAQ we sent to them) was a sincere attempt at generic explanation but also a plea for understanding. But I did not. They are few, and as is the way have taken precious time away from the many who either coped, didn't mind, didn't see a problem or simply managed, and are now quietly working with us.
The shame of it is that these guys cared enough to write, and often had valid points or suggestions.
But boy, when someone calls it 'whinging' when the simple answer to the 'ridiculous, anti-American... [insert further rant here] postcode registration system' accusation is that we can't afford to pay for the US (or any other) system yet, and simply ask they pop in a UK one for now, it's hard not to wish to point out just how many unpleasant words they used in their email, how many clear online instructions and explanations they chose to ignore to get so wound up, and how it is so simple just to live in the bitter world they prefer to inhabit and leave the rest of us to get on and share info and even critiques in a pleasant and mutually rewarding way.
But I bit my lip.
The main protagonist, Marty McFly, is a decent, passionate, short hothead, who just can't back down. Within the mighty Junkk organisation is one such: me. I can't stand hypocrisy, rudeness, cheating, incompetence... plus a load of other stuff. More than this, it frustrates me to see such unfair and/or inefficient manifestations get let alone to spread and prosper. Especially when levelled by bullies at those less able to defend themselves. So I weigh in.
I'd like to think I do so with humour and civility, but the fact is, where a lot of friends and colleagues say 'drop it', I just can't. The words of Pastor Martin Neimoller ring too loud in my mind to commit another oft quoted sin of omission: 'Evil only prevails when good men [it was pre-PC]... guys... do nothing'.
But in the same way my kids are told not to lie, but White ones/fibs are OK for the right reasons, I think I have to get a grading system in place and learn to restrain myself on occasion to end up with a better result.
The problem is I like to debate and, frankly, win. In writing. And especially when I feel I am right or, more nobly, when the other party is wrong and an attempt needs to be made to correct them in the hope of avoiding repetition.
But just as Marty McFly eventually discovers that there are only losers all round when you race with those who don't know when to back off, so must I.
I think I'm learning. I really wanted to make the BBC minions explain with to sincerity to a senior person in their organisation who could hurt their careers how they understood why using a monolithic entity and its reputation and its resources to threaten a legitimate, lone questioner was not really on. But I decided to leave that one at the non-apology and move on.
I really wanted to take apart the obsessive poster on the SKY Big idea website, who with each blow by humour and logic I inflicted, came back with ever more irrational and extreme versions of 'bring it on', like some manic Black Knight from Monty Python's Holy Grail. But I realised it had got to a point where it was moving this person to a dark place, and serving my/our interests no purpose any more. I'm hoping their threats and abuse as the last post will serve as suitable epitaph to any who read it.
And so I was this morning going to reach for the keyboard and reply to the replies of a few disgruntled new 'registrants' who seemed unable to to accept that they had been unnecessarily cruel, critical and/or not very thorough (though we must at Junkk accept a failing for still not getting our instructions and warnings clearly enough labelled), and my post (adapted to an FAQ we sent to them) was a sincere attempt at generic explanation but also a plea for understanding. But I did not. They are few, and as is the way have taken precious time away from the many who either coped, didn't mind, didn't see a problem or simply managed, and are now quietly working with us.
The shame of it is that these guys cared enough to write, and often had valid points or suggestions.
But boy, when someone calls it 'whinging' when the simple answer to the 'ridiculous, anti-American... [insert further rant here] postcode registration system' accusation is that we can't afford to pay for the US (or any other) system yet, and simply ask they pop in a UK one for now, it's hard not to wish to point out just how many unpleasant words they used in their email, how many clear online instructions and explanations they chose to ignore to get so wound up, and how it is so simple just to live in the bitter world they prefer to inhabit and leave the rest of us to get on and share info and even critiques in a pleasant and mutually rewarding way.
But I bit my lip.
Wednesday, December 27, 2006
Money goes where it gets made
A rather typical festive post from a usual suspect, one suspects: 'Tis the season to be wasteful
He's right, of course, if a little bit too 'don't/nanny' for the season*. And you do wonder who it is targeted to is reading it. But the replies were interesting. I especially liked the fact that a certain monopolistic govt. quango with millions to (spend on) waste (but not us), was mentioned a few times. It seems like a few others are not sure what they do, whether they do whatever it is well at all, and who is accountable for the ROI we are covering for offices, staff, boards, salaries and pensions.
My addition:
'We could, of course, also consider the benefits of reuse (and repair).
While recycling is vastly more significant (after reduction) in the great Re-scheme of things, other than to those with boxes to tick and targets to meet it can often be less stimulating. The sense of doing our bit is a great one, but let's not forget the individual is doing a lot of work standing at the kitchen sink each night separating stuff, boosting other folks' profits or career-making quotas. So it's a shame that it still takes millions of our money to tell us that a can can become a plane or another can, to achieve 'significant increases in our rates' (that's recycling rates, not local taxes). Or injecting more public cash into ways to catch the public when they get confused with cotradictory or inadequate initiatives. So I'm hoping to see a lot more incentive based schemes in 2007 and a little less of the 'fine first' stuff we've been seeing this last year.
Reuse is directly and tangibly rewarding personally, often quite a lot of fun, and can save some time (all those trips out to buy something that's been lurking in the back of a cupboard all along), some money (if it's junk in your home it's free, and simply gains in value as junkk) and the planet (no reprocessing energy/consequences in collection, etc).
And, best of all, it provides an immediate sense of making a difference in your own home.
Today I'm making a Warhammer Necron Monolith with my kids out of bits and bobs from blister packs and debris from other plastic presents (not everything is practical to avoid). It's going to be unique, awesome, the envy of their mates and save me thirty odd quid... I hope (to the awesome claim).
Season's Greetings!
http://www.junkk.com'
*I'm hoping mine comes across as a bit more you can do rather than not do. 'It's is the way of Junkk, Grassshopper'.
He's right, of course, if a little bit too 'don't/nanny' for the season*. And you do wonder who it is targeted to is reading it. But the replies were interesting. I especially liked the fact that a certain monopolistic govt. quango with millions to (spend on) waste (but not us), was mentioned a few times. It seems like a few others are not sure what they do, whether they do whatever it is well at all, and who is accountable for the ROI we are covering for offices, staff, boards, salaries and pensions.
My addition:
'We could, of course, also consider the benefits of reuse (and repair).
While recycling is vastly more significant (after reduction) in the great Re-scheme of things, other than to those with boxes to tick and targets to meet it can often be less stimulating. The sense of doing our bit is a great one, but let's not forget the individual is doing a lot of work standing at the kitchen sink each night separating stuff, boosting other folks' profits or career-making quotas. So it's a shame that it still takes millions of our money to tell us that a can can become a plane or another can, to achieve 'significant increases in our rates' (that's recycling rates, not local taxes). Or injecting more public cash into ways to catch the public when they get confused with cotradictory or inadequate initiatives. So I'm hoping to see a lot more incentive based schemes in 2007 and a little less of the 'fine first' stuff we've been seeing this last year.
Reuse is directly and tangibly rewarding personally, often quite a lot of fun, and can save some time (all those trips out to buy something that's been lurking in the back of a cupboard all along), some money (if it's junk in your home it's free, and simply gains in value as junkk) and the planet (no reprocessing energy/consequences in collection, etc).
And, best of all, it provides an immediate sense of making a difference in your own home.
Today I'm making a Warhammer Necron Monolith with my kids out of bits and bobs from blister packs and debris from other plastic presents (not everything is practical to avoid). It's going to be unique, awesome, the envy of their mates and save me thirty odd quid... I hope (to the awesome claim).
Season's Greetings!
http://www.junkk.com'
*I'm hoping mine comes across as a bit more you can do rather than not do. 'It's is the way of Junkk, Grassshopper'.
Tuesday, December 26, 2006
Bad Aunty. Good Aunty.
That last post (about getting a bit of grief from overseas visitors) we've traced to 'a' programme on the BBC World Service. I've asked if they can help narrow it down.
As mentioned, it is to be hoped that it was complimentary, in which case we have a lot to be thankful for. Though I would wish they just got in touch first to get the full story (like mentioning we do have some limitations to international visitors) and so's we can listen and get a copy.
Anyway, a bit of a year-end plus, on balance.
Speaking of which (balance that is), I guess I need to put to bed the whole Working Lunch episode, mentioned before (wouldn't it be great to have a way to quickly cross-reference to previous posts?).
Having told the complaints guys I didn't think 'we didn't mean anything by it, and anyway when we asked you a question we didn't bother to read the reply' quite cut it, I asked to go further up the chain.
That didn't happen. What I got was some guy call me who said he had thoroughly investigated, and 'we didn't mean anything by it, and anyway when we asked you a question we didn't bother to read the reply'.
This was looking like going in circles and, with 2007 beckoning, I reckoned one less minor fight for a fresh new year was the least worst option. So I accepted whatever it was, even though it was not an apology.
The BBC is not doing too well at the moment. There are some knives out, from other media to the political establishment. I'd say they needed all the mates they could get, and this process did/does not seem like the best way. It is no good having a complaints procedure if the intention is to make it go away rather than address it.
Anyway, Aunty is a vast and on the whole fine outfit, staffed with mostly dedicated, talented folk. I just hope I get to meet a few more of these guys in the next year's Junkk.com promotion efforts.
As mentioned, it is to be hoped that it was complimentary, in which case we have a lot to be thankful for. Though I would wish they just got in touch first to get the full story (like mentioning we do have some limitations to international visitors) and so's we can listen and get a copy.
Anyway, a bit of a year-end plus, on balance.
Speaking of which (balance that is), I guess I need to put to bed the whole Working Lunch episode, mentioned before (wouldn't it be great to have a way to quickly cross-reference to previous posts?).
Having told the complaints guys I didn't think 'we didn't mean anything by it, and anyway when we asked you a question we didn't bother to read the reply' quite cut it, I asked to go further up the chain.
That didn't happen. What I got was some guy call me who said he had thoroughly investigated, and 'we didn't mean anything by it, and anyway when we asked you a question we didn't bother to read the reply'.
This was looking like going in circles and, with 2007 beckoning, I reckoned one less minor fight for a fresh new year was the least worst option. So I accepted whatever it was, even though it was not an apology.
The BBC is not doing too well at the moment. There are some knives out, from other media to the political establishment. I'd say they needed all the mates they could get, and this process did/does not seem like the best way. It is no good having a complaints procedure if the intention is to make it go away rather than address it.
Anyway, Aunty is a vast and on the whole fine outfit, staffed with mostly dedicated, talented folk. I just hope I get to meet a few more of these guys in the next year's Junkk.com promotion efforts.
Sergey, Larry... and me
That sounds like the title of some critically-acclaimed, but financially doomed movie that was all the rage at an art festival in a mid-Western US (we'll come back to that country, and a few others, later) resort last year.
There is not much I have in common with the founders of Google. They are billionaires, atop a squillion-making media empire. They have each other, and oodles of staff. And I'm pretty sure there are a few munchkins in the mix to cop the flak, if and when it comes.
I do not.
But we do share a few similarities.
We have created websites (in their case Google and, more pertinently to this blog, Blogger). They did so hoping to make money (in their case... well... we'll leave that for now), but also made their service free. And if theirs can go 'a la direction d'une poire' on occasion, so can mine (it's more buggy than the Louisiana Bayou or Northern Queensland in mid-summer), and it frequently does. They just have a few more resources to make theirs work better, and fix them, and I don't.
Even so, despite the squillions and the staff, as it's all free, I find it hard to be too hard on them when it all does go not according to best plan, 'cos... it's free. So when I write in (as you will see I did recently on the blog thread below), it is with understanding and constructively critical feedback. Because I truly believe they have great products, don't really mind that they are using them to make some dough, 'do no evil', etc, because I know the score, read the FAQs, and voluntarily gave them my details because I believe that they are in sincere in trying to make them as good and useful as it all can be.
I sometimes wish that others cut me and Junkk.com the same slack.
But let's start with some good news. Sometime, over the last few days, it seems a BBC radio show beamed globally and told the world about us, I truly hope in glowing terms (why can't they tell us, or better yet ask a few questions first to make sure they understand us). I'm guessing so, because we have a lot of new sign-ups as a consequence. I mean A LOT.
Most are now sitting in our database, able to use most (we'll come back to this, too) of our facilities, and now capable (if they have tuned their SPAM filter) of getting our newsletter. Shame they missed the Xmas edition.
But a few had a poor experience, and for this I am truly sorry. And some wrote in, for which I am truly grateful, because they cared enough to do so. But though a few prefaced or ended their feedback with 'like what you are trying to do', a few were a little harsh for the Season of Goodwill, especially to be read by a lone guy who has returned to his humble home office PC early Boxing Day before the kids wake up, to keep his other 'baby' ticking over as near to 12/24, 345/365 (I'm getting a Blackberry soon, I hope, to make it 365/365).
Their grievances were/are legitimate, and I... we... (my poor, got-a-day-job-but-knows-some-HTML (I don't)-wife) are aware of all and try and address them as best we can.
But as we can't address them all... yet... and have still evidently not explained things well enough on the site (Notice: We're aware of some postcode changes lately that our system cannot yet accept. Please bear with us while we work on it, and if you get an error, pop in the closest that works... When you register, you will receive a confirmation email, usually instantly (or at least very soon), to the address you have entered above, to which you will need to reply to activate the account), I will try to do so here, all over the site and in the next newsletter in the hope of some understanding, cutting of slack and, maybe, with luck the offer of positive solutions.
The critiques are falling into these areas:
AGREEING TO T&Cs
A lady in the US successfully sued McDonalds because the coffee she stuck between her thighs to drive away with was not labeled as hot, and it was a surprise when it scalded her when she braked (it's surprising that she didn't get the car maker for not advising that things move internally when you apply them).
We can't afford such litigation. And we won't attract sponsor data or ideas if they can run a similar risk.
Plus, on top of everything, our content is user-generated, so we cannot be on top of it all, all of the time (especially as we're low on munchkin support). We rely on being told of an abuse, and getting to it asap.
So when a Junkk user emulates a reuse concept with a Coke can and tin snips, that's between them and the A&E surgeon's skill in getting the pinky sown back on. But we have tried wherever possible to put in warnings.
We have also tried to comply with all the very latest data protection stuff. Opt-ins, rather than outs. We can't see what more we can do. The site is free, the options to use it are clear and voluntary (not coming back being one). We would hope that those who do see our value would support us by allowing our commercial model to kick in using their traffic and eyeballs. We don't see an occasional ad or better yet offer about some green product/service being too onerous. And there is always the unsubscribe button.
REGISTERING
The site was dreamt up in the UK. It was created here. It is run here. One nifty feature we put in from the outset was a localisation feature, so we could matchmake information from one area with folk who may be interested in that same area - JunkkYard, news, products, services.
No way of knowing where you are... no can do.
We specified the site, and to an extent designed it. But in so doing also took a lot of (very expensive) advice from consultants in doing so. Guys who work for eBay, Amazon, etc.
Our registration is based on these systems. A few key facts are asked, and then a very common security system kicks in.
An email goes back to 'your' email to make sure 'you' are 'you'. Which you then confirm, with a password. That way we know who we are dealing with (no spammers trying to access our system) and you know we are looking after your best interests.
Sometimes firewalls and filters intercept this and there's not much we can do to help that. So we have polite reminder to find out if you really did want to register or not. 999 out of 1000 say 'yes'.
POSTCODE V. ZIPCODE V. ALL OTHER CODES - WHY ALL THIS HASSLE & WHY WON'T IT WORK IN MY COUNTRY?
Money.
Money to pay for the postcode (we looking at £1000 to upgrade the UK alone)/zipcode/ozcode/bundescode/barcode data for the countries. Money to handle the admin of coordinating the flood of issues that would result (imagine getting a question from Tulsa or Woolagong or Narita asking where the local blue glass collection is? We do, still, try to answer), though we are trying to make this all as community and self-help based as we can. But country/county/state coordinators are in the plan and if anyone wants to volunteer... (for now, we do believe in re:ward for re:use, so if you make us money, we'll happily share, once it kicks in). Or, if you do know of any like-minded folks in your country who might be interested in partnering/franchising this project, we would be most delighted to be in touch with them.
And money to evolve the site to cope. Servers. Finding stuff out. Calling people to check. Buying things to review. And uploading it all.
Professional programmers are not cheap. They hire Linda Evangelista to get them out of bed (which she famously claimed she would not do for less than £10k) to tweak some code. And between the bugs, the glitches, the odd new feature I really, really want, and things like making our registration system international, for now the cheque Mum gave me for Xmas ain't going to cover one keystroke.
But, one day, it will. Because, one day, a major marketer - or two, or three... - will take out a dirty great big banner ad on our site, or sponsor our newsletter to reach you, our audience, to sell their second use pack, hybrid car, rechargeable battery, etc. And on that day, I will pay our family back for 8 years' investment, pay me a salary for the first time in 10, and if there's any left over pay the Royal Mail, the US Postal Service, Deutsche Post, etc for their codes, and get Linda E to stop hitting the snooze button and roust the SQL whizz from his or her slumbers.
Deal?
ADDENDUM:
Coincidentally, after posting this, I have had a missive from another, not exactly poor, fairly well staffed, 'tell us a bit about you and click accept here', free online outfit, MySpace:
Hey folks – should I say mates? – We just launched the UK version of MySpace. We're featuring more UK music and some of the features should work better with local postal codes, etc.
As a result, my lawyers told ME what I have to tell YOU: now that MySpace is looking more UK-ish, you should know that we are still running our site from the US, all your data still resides in the US, and that MySpace's data management practices are still governed by US laws.
Click HERE to show me you read this.
We can't afford lawyers at the 'mo either. So with luck the money we spent on them at the outset is still a good investment
There is not much I have in common with the founders of Google. They are billionaires, atop a squillion-making media empire. They have each other, and oodles of staff. And I'm pretty sure there are a few munchkins in the mix to cop the flak, if and when it comes.
I do not.
But we do share a few similarities.
We have created websites (in their case Google and, more pertinently to this blog, Blogger). They did so hoping to make money (in their case... well... we'll leave that for now), but also made their service free. And if theirs can go 'a la direction d'une poire' on occasion, so can mine (it's more buggy than the Louisiana Bayou or Northern Queensland in mid-summer), and it frequently does. They just have a few more resources to make theirs work better, and fix them, and I don't.
Even so, despite the squillions and the staff, as it's all free, I find it hard to be too hard on them when it all does go not according to best plan, 'cos... it's free. So when I write in (as you will see I did recently on the blog thread below), it is with understanding and constructively critical feedback. Because I truly believe they have great products, don't really mind that they are using them to make some dough, 'do no evil', etc, because I know the score, read the FAQs, and voluntarily gave them my details because I believe that they are in sincere in trying to make them as good and useful as it all can be.
I sometimes wish that others cut me and Junkk.com the same slack.
But let's start with some good news. Sometime, over the last few days, it seems a BBC radio show beamed globally and told the world about us, I truly hope in glowing terms (why can't they tell us, or better yet ask a few questions first to make sure they understand us). I'm guessing so, because we have a lot of new sign-ups as a consequence. I mean A LOT.
Most are now sitting in our database, able to use most (we'll come back to this, too) of our facilities, and now capable (if they have tuned their SPAM filter) of getting our newsletter. Shame they missed the Xmas edition.
But a few had a poor experience, and for this I am truly sorry. And some wrote in, for which I am truly grateful, because they cared enough to do so. But though a few prefaced or ended their feedback with 'like what you are trying to do', a few were a little harsh for the Season of Goodwill, especially to be read by a lone guy who has returned to his humble home office PC early Boxing Day before the kids wake up, to keep his other 'baby' ticking over as near to 12/24, 345/365 (I'm getting a Blackberry soon, I hope, to make it 365/365).
Their grievances were/are legitimate, and I... we... (my poor, got-a-day-job-but-knows-some-HTML (I don't)-wife) are aware of all and try and address them as best we can.
But as we can't address them all... yet... and have still evidently not explained things well enough on the site (Notice: We're aware of some postcode changes lately that our system cannot yet accept. Please bear with us while we work on it, and if you get an error, pop in the closest that works... When you register, you will receive a confirmation email, usually instantly (or at least very soon), to the address you have entered above, to which you will need to reply to activate the account), I will try to do so here, all over the site and in the next newsletter in the hope of some understanding, cutting of slack and, maybe, with luck the offer of positive solutions.
The critiques are falling into these areas:
AGREEING TO T&Cs
A lady in the US successfully sued McDonalds because the coffee she stuck between her thighs to drive away with was not labeled as hot, and it was a surprise when it scalded her when she braked (it's surprising that she didn't get the car maker for not advising that things move internally when you apply them).
We can't afford such litigation. And we won't attract sponsor data or ideas if they can run a similar risk.
Plus, on top of everything, our content is user-generated, so we cannot be on top of it all, all of the time (especially as we're low on munchkin support). We rely on being told of an abuse, and getting to it asap.
So when a Junkk user emulates a reuse concept with a Coke can and tin snips, that's between them and the A&E surgeon's skill in getting the pinky sown back on. But we have tried wherever possible to put in warnings.
We have also tried to comply with all the very latest data protection stuff. Opt-ins, rather than outs. We can't see what more we can do. The site is free, the options to use it are clear and voluntary (not coming back being one). We would hope that those who do see our value would support us by allowing our commercial model to kick in using their traffic and eyeballs. We don't see an occasional ad or better yet offer about some green product/service being too onerous. And there is always the unsubscribe button.
REGISTERING
The site was dreamt up in the UK. It was created here. It is run here. One nifty feature we put in from the outset was a localisation feature, so we could matchmake information from one area with folk who may be interested in that same area - JunkkYard, news, products, services.
No way of knowing where you are... no can do.
We specified the site, and to an extent designed it. But in so doing also took a lot of (very expensive) advice from consultants in doing so. Guys who work for eBay, Amazon, etc.
Our registration is based on these systems. A few key facts are asked, and then a very common security system kicks in.
An email goes back to 'your' email to make sure 'you' are 'you'. Which you then confirm, with a password. That way we know who we are dealing with (no spammers trying to access our system) and you know we are looking after your best interests.
Sometimes firewalls and filters intercept this and there's not much we can do to help that. So we have polite reminder to find out if you really did want to register or not. 999 out of 1000 say 'yes'.
POSTCODE V. ZIPCODE V. ALL OTHER CODES - WHY ALL THIS HASSLE & WHY WON'T IT WORK IN MY COUNTRY?
Money.
Money to pay for the postcode (we looking at £1000 to upgrade the UK alone)/zipcode/ozcode/bundescode/barcode data for the countries. Money to handle the admin of coordinating the flood of issues that would result (imagine getting a question from Tulsa or Woolagong or Narita asking where the local blue glass collection is? We do, still, try to answer), though we are trying to make this all as community and self-help based as we can. But country/county/state coordinators are in the plan and if anyone wants to volunteer... (for now, we do believe in re:ward for re:use, so if you make us money, we'll happily share, once it kicks in). Or, if you do know of any like-minded folks in your country who might be interested in partnering/franchising this project, we would be most delighted to be in touch with them.
And money to evolve the site to cope. Servers. Finding stuff out. Calling people to check. Buying things to review. And uploading it all.
Professional programmers are not cheap. They hire Linda Evangelista to get them out of bed (which she famously claimed she would not do for less than £10k) to tweak some code. And between the bugs, the glitches, the odd new feature I really, really want, and things like making our registration system international, for now the cheque Mum gave me for Xmas ain't going to cover one keystroke.
But, one day, it will. Because, one day, a major marketer - or two, or three... - will take out a dirty great big banner ad on our site, or sponsor our newsletter to reach you, our audience, to sell their second use pack, hybrid car, rechargeable battery, etc. And on that day, I will pay our family back for 8 years' investment, pay me a salary for the first time in 10, and if there's any left over pay the Royal Mail, the US Postal Service, Deutsche Post, etc for their codes, and get Linda E to stop hitting the snooze button and roust the SQL whizz from his or her slumbers.
Deal?
ADDENDUM:
Coincidentally, after posting this, I have had a missive from another, not exactly poor, fairly well staffed, 'tell us a bit about you and click accept here', free online outfit, MySpace:
Hey folks – should I say mates? – We just launched the UK version of MySpace. We're featuring more UK music and some of the features should work better with local postal codes, etc.
As a result, my lawyers told ME what I have to tell YOU: now that MySpace is looking more UK-ish, you should know that we are still running our site from the US, all your data still resides in the US, and that MySpace's data management practices are still governed by US laws.
Click HERE to show me you read this.
We can't afford lawyers at the 'mo either. So with luck the money we spent on them at the outset is still a good investment
Sunday, December 24, 2006
Fine
Not going well. I've lost this post twice now.
Anyway, nothing ventured.
I read this today: A tax on the absent-minded
Now while it may seem a bit more political than environmental, we are in an era when it's ok to impose a £1k fine before putting in place adequate means for the public to avoid it ('Bin there, done that.. got the ASBO.
My reply was simple: 'When's the next election? We can soon sort it out then'.
I should have added, 'assuming there will be another election, they way things are going.'
Anyway, nothing ventured.
I read this today: A tax on the absent-minded
Now while it may seem a bit more political than environmental, we are in an era when it's ok to impose a £1k fine before putting in place adequate means for the public to avoid it ('Bin there, done that.. got the ASBO.
My reply was simple: 'When's the next election? We can soon sort it out then'.
I should have added, 'assuming there will be another election, they way things are going.'
Oh, Blogger!!!!
It has been a short while.
Partly trying to sort a few things out pre-Xmas (like our next newsletter!!! About 16 hrs to write that baby), and mainly that Blogger has 'evolved'.
This is my first post in its new incarnation, and there are a lot of new buttons, some of which look useful, and doubtless I will mess up trying to work.
Making the switch was also not easy. See the comments made by me and fellow beta-blockheads.
Partly trying to sort a few things out pre-Xmas (like our next newsletter!!! About 16 hrs to write that baby), and mainly that Blogger has 'evolved'.
This is my first post in its new incarnation, and there are a lot of new buttons, some of which look useful, and doubtless I will mess up trying to work.
Making the switch was also not easy. See the comments made by me and fellow beta-blockheads.
Monday, December 18, 2006
More from the more equal...
This chap and I have exchanged views before: A Stern warning
'You find yourself amazed that people are deploying in camps? This was discussed when you accused car journos of being‘selfish’. I felt such absolutes can lead to lines being drawn, and the majority left cowering beneath artillery exchanges of those who think they know best, or at least better than each other, and certainly the rest of us. See what we can read today, from varied but worthy sources: Care needed with carbon offsets - Deal will let airlines carry on polluting - Eat the world
The ‘carbon’ issue is, to me, critical. So I pay heed to those who have sensible things to say, along with credible solutions. Here’s a new word to share – Vorsorgeprinzip – basically, ‘better safe than sorry’. And in this, I believe we are at one. However... We have an all-time low in trust. With a fair reason. Statespersonship has given way to self-interest. Even those once relied upon to be the voice of the public (media) and minority interests (NGOs) are now corporate in structure, with suspect, self-serving agendas. Who to believe? A huge issue we face is population expansion. We can’t handle it now, so no matter how spiffy the toys we deploy, they won’t make much difference, at least in time. It’s an uncomfortable issue, best left to more courageous souls to address. So let’s make the most of what we’ve got and, if possible, make less use of it as well. Who goes first? Drivers? The travel industry? The supermarkets? The utilities? The individual? Trouble is, they all kinda want to stay at the top of the list... human nature. So... leave it to government... who few believe or trust to do anything other than secure revenue to stay in charge. As you point out, do it they must, and will have to. But it’s not as simple as you make out, which brings us back to lines. Some live outside cities. A few through choice; many through circumstance. Most through necessity. So placing the car-load on this segment, simplistically,via cost on fuel or miles (more logical than for drivetrain arrangement), is not going to work. Because . it . would . not . be . fair. Any more than it would hitting someone in a cottage for eco-rates, while an ODPM newbuild on a flood plain gets a subsidy. Equally rationing, while fairer, is a problem allowing that we all share the world’s air (to breathe or pollute). So to avoid a “some of ‘us’ are more equal than others” allusion, you’ll find ‘they’ will need to figure out an equitable trade between ‘us’ and ‘them’, and do it PDQ so we don’t fry. I see fun with a financier or travel writer being given the same allotment as a Kalahari bushman. Done on a global basis, they’re going have to trade with a lot to fly to the annual NYC do. That’s too many negatives, but it’s pragmatic to try to see the totality of the issue, and be at a level of society to sense how those who may not be able to swap a £2k Mondeo for a £17k Prius feels. Or be told by bi-monthly carbon offsetting ski-trippers to forgo a bit of Majorca sun once a year. We’re in it together. So please, while necessary to share the scale of the problem, try and resist the easy route of criticism from on high in fighting a selective cause. That’s why, on a column such as this you will find such spirited views from those who don’t happen to share them, or have other areas of priority they are frustrated at seeing ignored. I'm proactively pushing an area I believe in and can see the potential for making a positive difference: reuse. Concentrate on encouraging the same in your area of expertise, which is automotive. If we have to travel, how do we do it and survive now as families and as a race into the future?'
Also sent it direct to the editor, with this:
ps; I'm guessing the XC90 ad was ironic:)
Make, mend, and/or save?
I got excited by this just now: A more efficient tumble drier - using a vacuum pump?
Couldn't resist a reply and plug:
Interesting. No reason why it shouldn�t work, though I�d imagine you need a mechanism to repeat the process over and over to vent the damp air and provide a fresh dry zone to migrate to, which would require the drum with the clothes to be connected through the spindle to a fairly robust valve/seal arrangement. But certainly the bearing could possibly be reduced, and the power of the motor, if one accepted a level of user participation load and seal.
There�s also some safety issues, but our pressure cooker already scares the willies out of me, so an implosion seems a better risk!
Would the elf and safety guys go for it? Or consumers if it�s a hassle. I�d don�t see the clothes suffering, especially if you pop them in with a dryer ball.
When it�s done, let me know. Of course, it's all still got an eco-cost.
Our dryer died not so long ago and we sealed up the hole in the wall:
here
&
here
and the metal panels are now doing good service as trays and the door as a salad bowl:
(sorry about the loooong URLs - these take you direct, with luck, otherwise you need to register and search)
The non- urgent we hang all week in the conservatory and the urgents dry overnight (and still get fluffy in the void in the cupboard over the immersion heater, despite it now being very well lagged with that bonded blue stuff. We donated the old red lagging locally via JunkkYard:
Couldn't resist a reply and plug:
Interesting. No reason why it shouldn�t work, though I�d imagine you need a mechanism to repeat the process over and over to vent the damp air and provide a fresh dry zone to migrate to, which would require the drum with the clothes to be connected through the spindle to a fairly robust valve/seal arrangement. But certainly the bearing could possibly be reduced, and the power of the motor, if one accepted a level of user participation load and seal.
There�s also some safety issues, but our pressure cooker already scares the willies out of me, so an implosion seems a better risk!
Would the elf and safety guys go for it? Or consumers if it�s a hassle. I�d don�t see the clothes suffering, especially if you pop them in with a dryer ball.
When it�s done, let me know. Of course, it's all still got an eco-cost.
Our dryer died not so long ago and we sealed up the hole in the wall:
here
&
here
and the metal panels are now doing good service as trays and the door as a salad bowl:
(sorry about the loooong URLs - these take you direct, with luck, otherwise you need to register and search)
The non- urgent we hang all week in the conservatory and the urgents dry overnight (and still get fluffy in the void in the cupboard over the immersion heater, despite it now being very well lagged with that bonded blue stuff. We donated the old red lagging locally via JunkkYard:
But at least you can offset the flight... er...
Further to that last post, try this: Care needed with carbon offsets
The operative word here is 'care'.
I have, obviously, been moved to write to the the author:
'In my job (well, hobby for now, until it pays), I am blessed, or maybe more accurately cursed, with sifting through the information and commentary of each day. Acres of print from the great, the good, the hopeful, those with agendas and, like you suspect, those with PRs... and, of course, politicians.
Amongst those I choose to rely upon is the BBC, confident it will be factual, well researched and in context as well as topical, which is why I tend to read it first. And often I pass the most significant on with my blog.
Your posting today was a 'wow'.
But even more so when I connected few dots with one I read a little earlier.
Just about the only vindication I see and hear from enviro-active media and the lite-green consumers they cater to, is that it's fine to ski in Verbier (while the snow lasts, but then the Rockies beckon), so long as you offset.
I do hope what you have shared will give them something to ponder in being satisfied with that equation.'
The operative word here is 'care'.
I have, obviously, been moved to write to the the author:
'In my job (well, hobby for now, until it pays), I am blessed, or maybe more accurately cursed, with sifting through the information and commentary of each day. Acres of print from the great, the good, the hopeful, those with agendas and, like you suspect, those with PRs... and, of course, politicians.
Amongst those I choose to rely upon is the BBC, confident it will be factual, well researched and in context as well as topical, which is why I tend to read it first. And often I pass the most significant on with my blog.
Your posting today was a 'wow'.
But even more so when I connected few dots with one I read a little earlier.
Just about the only vindication I see and hear from enviro-active media and the lite-green consumers they cater to, is that it's fine to ski in Verbier (while the snow lasts, but then the Rockies beckon), so long as you offset.
I do hope what you have shared will give them something to ponder in being satisfied with that equation.'
Sky High?
It's in a major paper, so it must be true: EU deal will let airlines carry on polluting
I'm losing count of the number of debates if been in and am in regarding this, and it all boils down to trust in those who would create and manage (that would be corporations, travel, and financial, and the governments who depend on them, or at least allow themselves to be 'lobbied' - is a 'lob' the same as a 'bung'?) these initiatives for the public to get on board (pun intended).
So, as I couldn't put it any better, let's leave it to Dave of Solarventi:
"And we all thought that the whole concept of the Emissions Trading Scheme was to ensure, at least in the longer term, that the airlines' pollution could somehow be mediated. The above is like saying 'Carry on chaps - we've told the public that the ETS will help save the planet longer term - please don't let on to everybody that you will actually make money out of trading your carbon permits. Oh, please remember to chuck some of the additional free profits we're giving you back to us as additional tax revenue. Just don't tell the man in the street.' Latest football result:- Corporate profits & government taxation combined eleven 3 Climate change & humanity's future 0."
I'm losing count of the number of debates if been in and am in regarding this, and it all boils down to trust in those who would create and manage (that would be corporations, travel, and financial, and the governments who depend on them, or at least allow themselves to be 'lobbied' - is a 'lob' the same as a 'bung'?) these initiatives for the public to get on board (pun intended).
So, as I couldn't put it any better, let's leave it to Dave of Solarventi:
"And we all thought that the whole concept of the Emissions Trading Scheme was to ensure, at least in the longer term, that the airlines' pollution could somehow be mediated. The above is like saying 'Carry on chaps - we've told the public that the ETS will help save the planet longer term - please don't let on to everybody that you will actually make money out of trading your carbon permits. Oh, please remember to chuck some of the additional free profits we're giving you back to us as additional tax revenue. Just don't tell the man in the street.' Latest football result:- Corporate profits & government taxation combined eleven 3 Climate change & humanity's future 0."
Saturday, December 16, 2006
It all still adds up to greed
Another excellent post from Bad Science: (MediaSlut - Ideas) + Money = CorporateWhore
My reply, well, addition:
'Ho, ho, ho (as we say at the Noth Pole, which is due soon to get a beach it seems). He, and Walls, must be so proud.
Actually, he may inadvertently have hit on something, and I have you to thank for pointing it out:
'...you can have an infinitely good weekend by staying at home and cutting your travel time to zero.'
Actually, that's not too far from a desireable truth, at least environmentally. And, indeed, at this festive time of the year, socially, too. Me, the wife & kids, at home, making new stuff out of old stuff together. Bliss. Merry Xmas.'
My reply, well, addition:
'Ho, ho, ho (as we say at the Noth Pole, which is due soon to get a beach it seems). He, and Walls, must be so proud.
Actually, he may inadvertently have hit on something, and I have you to thank for pointing it out:
'...you can have an infinitely good weekend by staying at home and cutting your travel time to zero.'
Actually, that's not too far from a desireable truth, at least environmentally. And, indeed, at this festive time of the year, socially, too. Me, the wife & kids, at home, making new stuff out of old stuff together. Bliss. Merry Xmas.'
Friday, December 15, 2006
Big Brother 2006
It has arrived: This electric radicalism marries green politics with social justice
One from you; one for me... and we'll ignore the rest:
'In my experience the only people who end up benefitting from trading are the traders, and it is in their interests to ensure as much trading happens as possible. So even though they don't actually make anything, they'll have to buzz around a lot finding folk to get carbon credits from, and buyers to sell it too, plus commission.
Hence, on this basis we surely will be unlikely to see a reduction in this 'commodity' as the market will equally surely drive it up to make profits.
And as we are a global economy, breathing the same air, and polluting it unequally with our SUVs, EasyJet skiing flights and second homes, I will be interested who gets to decide how we swap credits with a Kalahari bushman inefficiently burning logs to cook, or a Bangkok klong taxi driver running a 50's V8 with no exhaust, let alone a catalytic converter.
So basically we're giving the right to several billion folk to 'trade' what: 1 long haul, 2 short hauls, 10 train trips, 50 bus rides and 5000 miles in a Prius? If all of us get to use that allotment I'd say we're stuffed by next Xmas.
Or are Polly and the pols suggesting those who don't need cars so much (ie: those in Westminster, Fleet Street and Notting Hill) trade only with those of us who do (those not urban-based to live or work), for the right to fly to their ski villas? And we'll, er, forget about the rest of the poor sods around the planet, who we don’t need worry about, because they're too poor to do either.
Not convinced. But something has to be done to reduce the CO2 globally. I just don't see this as the way to do it. Me, I'll stay at home , travel as little as I can unless I have to.
And also try to DO something NOW by sharing ways to reuse and repair (and reduce and recycle) via http://www. junkk.com, that are free (I'll one day, with luck, make a matchmaking living), add no more to the eco-pot and may even save some money, time and a few cc's of CO2 all round. Certainly can't hurt. Merry Christmas.'
One from you; one for me... and we'll ignore the rest:
'In my experience the only people who end up benefitting from trading are the traders, and it is in their interests to ensure as much trading happens as possible. So even though they don't actually make anything, they'll have to buzz around a lot finding folk to get carbon credits from, and buyers to sell it too, plus commission.
Hence, on this basis we surely will be unlikely to see a reduction in this 'commodity' as the market will equally surely drive it up to make profits.
And as we are a global economy, breathing the same air, and polluting it unequally with our SUVs, EasyJet skiing flights and second homes, I will be interested who gets to decide how we swap credits with a Kalahari bushman inefficiently burning logs to cook, or a Bangkok klong taxi driver running a 50's V8 with no exhaust, let alone a catalytic converter.
So basically we're giving the right to several billion folk to 'trade' what: 1 long haul, 2 short hauls, 10 train trips, 50 bus rides and 5000 miles in a Prius? If all of us get to use that allotment I'd say we're stuffed by next Xmas.
Or are Polly and the pols suggesting those who don't need cars so much (ie: those in Westminster, Fleet Street and Notting Hill) trade only with those of us who do (those not urban-based to live or work), for the right to fly to their ski villas? And we'll, er, forget about the rest of the poor sods around the planet, who we don’t need worry about, because they're too poor to do either.
Not convinced. But something has to be done to reduce the CO2 globally. I just don't see this as the way to do it. Me, I'll stay at home , travel as little as I can unless I have to.
And also try to DO something NOW by sharing ways to reuse and repair (and reduce and recycle) via http://www. junkk.com, that are free (I'll one day, with luck, make a matchmaking living), add no more to the eco-pot and may even save some money, time and a few cc's of CO2 all round. Certainly can't hurt. Merry Christmas.'
Wednesday, December 13, 2006
All (most of) our Xmases have arrived at once?
Our friend Andrew has sent this. Take advantage of it as your conscience dictates (those poor loves do need the money to survive and make their meagre profits):
'It is illegal for any lender to charge more than the actual admin cost of penalties levied: estimated at £4.50 maximum for a bounced cheque, £2.50 maximum for a DD etc. Lenders no longer use the word 'penalty' in the hope of getting round the law. They now call it a 'service fee'. The Office of Fair Trading has now refused to countenance out-of-court settlements where lenders offer partial repayments as 'goodwill'. You are entitled to full repayment of the previous six years of penalties with interest. No lender has ever contested a repayment of penalties case in court.'
Are penalty charges bank robbery?
How to claim back penalties
The Money Programme's own Bank Commission
Questions for the lenders
'It is illegal for any lender to charge more than the actual admin cost of penalties levied: estimated at £4.50 maximum for a bounced cheque, £2.50 maximum for a DD etc. Lenders no longer use the word 'penalty' in the hope of getting round the law. They now call it a 'service fee'. The Office of Fair Trading has now refused to countenance out-of-court settlements where lenders offer partial repayments as 'goodwill'. You are entitled to full repayment of the previous six years of penalties with interest. No lender has ever contested a repayment of penalties case in court.'
Are penalty charges bank robbery?
How to claim back penalties
The Money Programme's own Bank Commission
Questions for the lenders
Hear no query, see no query, speak no query.
My reply to a Guardian piece: We shouldn't sneer at the goodwill of ethical shoppers
"An interesting commentary, based on interesting articles with equally interesting posts in response.
I have not read the Economist piece, but will try and do so now.
I did read Mr. Hastings', and have to say I think the choice of the word sneer here was unfortunate. It risks the rebuttal being viewed as more emotional and knee-jerk than factual and persuasive. Especially if, as noted, there was a marked lack of substance in support. And, despite having my own website, I'm afraid saying 'check the URL’ doesn't quite cut it, especially when it comes to fmcg brands. The competition for a consumer’s attention (and to sway them) is vast. FairTrade obviously know this, and rather than blow funds on ad campaigns, they have harnessed a very effective PR machine in support, with the willing cooperation of the media. And why not? But ways to go, by all accounts.
I have a great belief in the 'better than nothing' approach, but would stop short of '...so don’t ask questions'.
Trust is a delicate thing. And we can ill afford to lose the first waves of those embracing ethical and environmental issues if (big I, big F) they prove to have been rushed into actions not just that prove financially dubious but also ethic/environmentally. You just end up looking dumb and are less likely to risk being burned again.
Far better to establish the credentials clearly and try to (I know it is hard) share the end-benefits understandably to enable reasoned decisions to be made.
I am currently weighing the whole home wind turbine thing having been a keen convert but lacking the funds to plunge straight away. Now I am seeing a lot that makes me wonder if I dodged a bullet. It's one thing to pay double for my juice; that's my choice. But if it's not going to have a worthy enviROI then... hmmmn.
And I wouldn't be addressing this dilemma as I am now but for those who simply asked 'is this the best way?'
My site gets many press releases, and if appropriate I am happy to share a 'better than nothing' as I come across them (your URL awaits FairTrade - your name is mentioned a lot already by others, positively, so it would great to have your pitch in support ) so please if you have such feel free to send them in. But I do now, with limited resources to check, concern myself with provenance chains before committing to an unequivocal endorsement by Junkk.com.
That, ultimately, is still up to the individual to discover what they need. But any smart outfit will make it easy for them to do so, and trust in the result."
Interestingly, in several other places I am seeing the trend to 'stop asking questions because [we're worthy, you're just being difficult... etc]'. The best form defence is attck I suppose, but in mnay ways a rational reply that answers can stop the 'fight' right away.
"An interesting commentary, based on interesting articles with equally interesting posts in response.
I have not read the Economist piece, but will try and do so now.
I did read Mr. Hastings', and have to say I think the choice of the word sneer here was unfortunate. It risks the rebuttal being viewed as more emotional and knee-jerk than factual and persuasive. Especially if, as noted, there was a marked lack of substance in support. And, despite having my own website, I'm afraid saying 'check the URL’ doesn't quite cut it, especially when it comes to fmcg brands. The competition for a consumer’s attention (and to sway them) is vast. FairTrade obviously know this, and rather than blow funds on ad campaigns, they have harnessed a very effective PR machine in support, with the willing cooperation of the media. And why not? But ways to go, by all accounts.
I have a great belief in the 'better than nothing' approach, but would stop short of '...so don’t ask questions'.
Trust is a delicate thing. And we can ill afford to lose the first waves of those embracing ethical and environmental issues if (big I, big F) they prove to have been rushed into actions not just that prove financially dubious but also ethic/environmentally. You just end up looking dumb and are less likely to risk being burned again.
Far better to establish the credentials clearly and try to (I know it is hard) share the end-benefits understandably to enable reasoned decisions to be made.
I am currently weighing the whole home wind turbine thing having been a keen convert but lacking the funds to plunge straight away. Now I am seeing a lot that makes me wonder if I dodged a bullet. It's one thing to pay double for my juice; that's my choice. But if it's not going to have a worthy enviROI then... hmmmn.
And I wouldn't be addressing this dilemma as I am now but for those who simply asked 'is this the best way?'
My site gets many press releases, and if appropriate I am happy to share a 'better than nothing' as I come across them (your URL awaits FairTrade - your name is mentioned a lot already by others, positively, so it would great to have your pitch in support ) so please if you have such feel free to send them in. But I do now, with limited resources to check, concern myself with provenance chains before committing to an unequivocal endorsement by Junkk.com.
That, ultimately, is still up to the individual to discover what they need. But any smart outfit will make it easy for them to do so, and trust in the result."
Interestingly, in several other places I am seeing the trend to 'stop asking questions because [we're worthy, you're just being difficult... etc]'. The best form defence is attck I suppose, but in mnay ways a rational reply that answers can stop the 'fight' right away.
Monday, December 11, 2006
You show me yours...
Green credentials are all the rage. Mr. Brown has shown us his by popping a few quid on a flight and a few p on a litre, so he is now covered.So I was interested to note two stories from two extremes of the political spectrum. One, in the Mail on Sunday, was about the closure of Post Offices. Won't this tend to make people need to travel more to do their Royal Mail thing? The other, which I actually was surprised had not made it anywhere else (at least that I noticed), was that a pre-budgetary tax raid has ruined an airline carbon reduction scheme.
Telegraph: Stop Jim
BBC
Prudent and green, Gordon, prudent and green.
Taking it to the Max
This was interesting: We may yearn to be green, but we can't afford to be gullible
Not so much for the content, which is really nothing new, but that we still find oursleves spinning around the same old 'tis/tisn't cliches. Even those subsequent to my plea:
'I started reading from the top with such hope. I refer of course to the comments posted so far in reply to this article. While buried amongst them there is essentially a potentially valid rebuttal to some of the 'facts' Mr. Hastings has researched and passed on, which would make for an interesting further debate, I end up seeing the same old camps staked out, issuing left-right, urban-country hissyfit swipes.
This is all surely way beyond political inclination or socio-economic aspiration?
Why are we still at a point where someone like myself still feels unable to arrive at some sort of objective conclusion based on factual information and substantive evidence?
Ignoring the aesthetic aspects (I actually find that one outside Reading a wondrous image, though I would concede having scores whirring in my backyard would not be that fun) and financial ROIs (I could live with, or least be prepared to make the sacrifice of extra expense of the energy generation if it takes CO2 out of the air... soon), but the jury still seems out on the overall environmental ROI anyway, which is surety the main point?
I despair of the hot air still being expended by all talk and no action, but Mr. Hastings does have a point that such massive investments have to be proven to be practical solutions. I can't believe the numbers are not now pretty clear, and can be explained in ways for layperson to judge before they support this initiative or that eco-tariff.
I am already backing off a home turbine because it doesn’t look like the numbers do work on any basis. Solar panels are also under question. Even sending a goat for Christmas now seems likened to lobbing in a cluster bomb.
May be such dissent is being sown and fostered by those with a vested interest in maintaining the status quo. Divide and rule? I don’t know. But this makes it all the more critical for those with the passion and belief to not rush those of a lighter-green hue into directions that can backfire and create future resistance to more positive solutions.'
Not so much for the content, which is really nothing new, but that we still find oursleves spinning around the same old 'tis/tisn't cliches. Even those subsequent to my plea:
'I started reading from the top with such hope. I refer of course to the comments posted so far in reply to this article. While buried amongst them there is essentially a potentially valid rebuttal to some of the 'facts' Mr. Hastings has researched and passed on, which would make for an interesting further debate, I end up seeing the same old camps staked out, issuing left-right, urban-country hissyfit swipes.
This is all surely way beyond political inclination or socio-economic aspiration?
Why are we still at a point where someone like myself still feels unable to arrive at some sort of objective conclusion based on factual information and substantive evidence?
Ignoring the aesthetic aspects (I actually find that one outside Reading a wondrous image, though I would concede having scores whirring in my backyard would not be that fun) and financial ROIs (I could live with, or least be prepared to make the sacrifice of extra expense of the energy generation if it takes CO2 out of the air... soon), but the jury still seems out on the overall environmental ROI anyway, which is surety the main point?
I despair of the hot air still being expended by all talk and no action, but Mr. Hastings does have a point that such massive investments have to be proven to be practical solutions. I can't believe the numbers are not now pretty clear, and can be explained in ways for layperson to judge before they support this initiative or that eco-tariff.
I am already backing off a home turbine because it doesn’t look like the numbers do work on any basis. Solar panels are also under question. Even sending a goat for Christmas now seems likened to lobbing in a cluster bomb.
May be such dissent is being sown and fostered by those with a vested interest in maintaining the status quo. Divide and rule? I don’t know. But this makes it all the more critical for those with the passion and belief to not rush those of a lighter-green hue into directions that can backfire and create future resistance to more positive solutions.'
Friday, December 08, 2006
Planet Earth
The above... is a famous BBC show. Quite excellent.
Were it that some of its employees were on the same one as the rest of us.
Back in November, I had occasion to ask a question of the Working Lunch team, and this resulted in a rather odd reply, the consequences of which rumble on to this day.
I recently had a reply from their complaints department:
Thank you for your emails about previous correspondence you've had with
Deputy Editor for Working Lunch. Please accept my sincere
apologies for the delay in responding.
I contacted her and discussed your correspondence to date. Lynne
explained that the reason she posed the question - "May I ask do you use
"see us on the BBC" on all your promotional literature?" was simply because
of the text in the auto signature of your original email to the show. She
was genuinely interested in this and assures me there was nothing sinister
behind this question.
She did not hear back directly from you (please note that if you sent
further correspondence to the Working Lunch team she may not always receive
this due to the sheer volume of email traffic to this inbox).
Reading her initial response to the question posed about the
competition I trust that this answered your concerns on this subject. Lynne
informed me that all the information about the competition should also have
been on the auto-response email you received.
In conclusion, I trust that this explains why Lynne posed this question to
you. If you have any further concerns about this please contact Lynne
directly on the following number: [I'll spare her this].
Thank you, once again, for contacting the BBC and for your patience in
waiting for a response.
Yours sincerely
Divisional Advisor
BBC Information
As the reply seemed to be 'it's between you and the original person you couldn't get a reply from anyway, and nothing to do with us as we have no power or opinion' (shades of Newswatch?), I decided that it wasn't going to end quite yet:
Thank you for your email.
Please accept my sincere apologies for the delay in responding.
No problem. I know you must be busy. And it's not time critical.
I'm still not too satisfied with this I'm afraid. And don't really see any value in going to the trouble of talking to [her] any more. Her interest was... interesting... though obviously fleeting and soon forgotten. But I am glad there was no sinister intent. I just wonder why the question was posed. I've removed it now just in case, and as it is quite old news.
Appreciating how busy you all must be (I too have a good few hundred emails to address daily, many of which I am not paid a salary to address), may I suggest that if such a question is posed, it may be worth having systems in place to accommodate the answers, if only as common courtesy.
Hence I would like to get another view on this as I appreciate you are only in the position of passing on those of the protagonists. So who do I get in touch with now who is outside of the BBC? OFCOM? Board of Governors?
Yours patiently,
Rather deliciously, this is what came back... again:
We are sorry but our email system will not receive your email unless you use one of our pre-formatted webforms. We realise the inconvenience but hope you will understand that this helps us handle the many emails we receive every day more efficiently and makes best use of your licence fee.
I have now readdressed it to the 'black hole' that is our licence fee consumer. Watch this space.
Were it that some of its employees were on the same one as the rest of us.
Back in November, I had occasion to ask a question of the Working Lunch team, and this resulted in a rather odd reply, the consequences of which rumble on to this day.
I recently had a reply from their complaints department:
Thank you for your emails about previous correspondence you've had with
Deputy Editor for Working Lunch. Please accept my sincere
apologies for the delay in responding.
I contacted her and discussed your correspondence to date. Lynne
explained that the reason she posed the question - "May I ask do you use
"see us on the BBC" on all your promotional literature?" was simply because
of the text in the auto signature of your original email to the show. She
was genuinely interested in this and assures me there was nothing sinister
behind this question.
She did not hear back directly from you (please note that if you sent
further correspondence to the Working Lunch team she may not always receive
this due to the sheer volume of email traffic to this inbox).
Reading her initial response to the question posed about the
competition I trust that this answered your concerns on this subject. Lynne
informed me that all the information about the competition should also have
been on the auto-response email you received.
In conclusion, I trust that this explains why Lynne posed this question to
you. If you have any further concerns about this please contact Lynne
directly on the following number: [I'll spare her this].
Thank you, once again, for contacting the BBC and for your patience in
waiting for a response.
Yours sincerely
Divisional Advisor
BBC Information
As the reply seemed to be 'it's between you and the original person you couldn't get a reply from anyway, and nothing to do with us as we have no power or opinion' (shades of Newswatch?), I decided that it wasn't going to end quite yet:
Thank you for your email.
Please accept my sincere apologies for the delay in responding.
No problem. I know you must be busy. And it's not time critical.
I'm still not too satisfied with this I'm afraid. And don't really see any value in going to the trouble of talking to [her] any more. Her interest was... interesting... though obviously fleeting and soon forgotten. But I am glad there was no sinister intent. I just wonder why the question was posed. I've removed it now just in case, and as it is quite old news.
Appreciating how busy you all must be (I too have a good few hundred emails to address daily, many of which I am not paid a salary to address), may I suggest that if such a question is posed, it may be worth having systems in place to accommodate the answers, if only as common courtesy.
Hence I would like to get another view on this as I appreciate you are only in the position of passing on those of the protagonists. So who do I get in touch with now who is outside of the BBC? OFCOM? Board of Governors?
Yours patiently,
Rather deliciously, this is what came back... again:
We are sorry but our email system will not receive your email unless you use one of our pre-formatted webforms. We realise the inconvenience but hope you will understand that this helps us handle the many emails we receive every day more efficiently and makes best use of your licence fee.
I have now readdressed it to the 'black hole' that is our licence fee consumer. Watch this space.
Subscribe to:
Posts (Atom)