Friday, September 29, 2006

Cuss(tomer) Service

This is not about the environment, or ads, but it is about the internet and Junkk.com, so it counts.

I just had a call from a fellow from HSBC - who are one of (we kept them on when they stopped being free, but don't use them any more to avoid charges. Maybe they'll get fed up one day and try and bail, at which point we'll charge them back in turn the £160 'fee' that we never mentioned for our participationn in their 'free' service) our business banks - advising that as we hadn't signed up for some new online doo-hicky yet, our access was about to get cancelled.

Now, big up to them for following up. However...

I didn't recall our getting this, and asked if it was send Recorded Delivery. Oddly, the gentleman on the end of the crackly line didn't seem to know what aspect of our postal system this was. And having had it explained, our conversation went no further as he simply explained that '[he's] from technical and wouldn't know about such things', and hung up.

I just concern myself that important stuff like this may or may not be being send by a secure system, and that delivery can be presumed before one gets to the point of or actual withdrawal of a service.

No comments: